Payment Policy

Payment Policies for Chaitanya Jewel

Thank you for choosing Chaitanya Jewel for your jewellery needs. To ensure a smooth and transparent transaction process, we have established the following payment policies:

Payment Methods:

We accept the following payment methods:

  1. Debit/Credit Cards: We accept major debit and credit cards, including Visa, Mastercard, American Express, etc. You need to provide the necessary details for online transactions.
  2. Bank Transfers: We provide bank account details for direct transfers. Please ensure that you include your invoice number or order reference in the transaction description for easy identification.
  3. Online Payment Gateways: We offer secure online payment options through reputable payment gateways. You can pay using various online wallets and platforms such as PayPal, Google Pay, Apple Pay, or all others UPI apps that are available in your region.

Payment Terms:

  1. Online Purchases: For online purchases through our website or other e-commerce platforms, full payment is required before we process your order. Once the payment is received and confirmed, we will proceed with packaging and shipping your order.
  2. Custom Orders: If you wish to place a custom order or require personalized jewellery, we may require a deposit or partial payment upfront. The remaining balance will be due upon completion or before delivery, depending on the agreed terms.
  3. Cash on Delivery will be available for most of the pin-codes at an additional charge of ₹ 120/- per shipment. However, there will be no COD for customized orders.

Pricing and Taxes:

  1. Pricing: All prices displayed for our products are in the local currency and are inclusive of any applicable taxes or fees, unless otherwise stated.
  2. Taxes and Duties: In addition to the product price, you may be responsible for paying any relevant taxes, customs duties, or import fees as per the regulations of your country or region. These additional charges, if applicable, will be clearly communicated to you before the payment is finalized.

Refunds and Exchanges:

  1. Refunds: We strive to provide high-quality products and customer satisfaction. If you encounter any issues with your purchase, please contact our customer support within the specified time frame for returns and refunds. Refunds will be processed through the original payment method whenever possible.
  2. Exchanges: We may offer exchanges for products of equal or greater value, subject to availability and our exchange policy. Additional charges or refunds may apply depending on the price difference between the exchanged items.

Please refer to the Exchange and return policy for the same.

Payment Security:

  1. We prioritize the security of your payment information. We use industry-standard encryption and security measures to protect your data during online transactions.
  2. Please note that Chaitanya Jewel will never ask you to provide your credit card details, banking information, or personal identification information through unsolicited phone calls, emails, or other forms of communication. If you receive any suspicious requests, please report them to our customer support immediately.

By making a purchase from Chaitanya Jewel, you acknowledge and agree to abide by our payment policies outlined above. These policies are subject to change without prior notice, and the updated policies will be published on our website or provided to you upon request.

If you have any further questions or need clarification regarding our payment policies, please feel free to contact our customer support team. We are here to assist you with any queries you may have.